Return Policy
At ChériCute, we’re committed to ensuring you love every product you receive. Please read our cancellation and return policy carefully to understand your options.
Order Cancellation
We understand that plans change, so we offer flexibility with your orders:
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Before Shipment:
- Orders can be canceled for a full refund if the request is made before the product has shipped.
- To cancel your order, contact us through our contact page as soon as possible.
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After Shipment:
- Once your order has shipped, cancellation is no longer possible. You may refer to our return policy below if applicable.
Return and Refund Policy
Your satisfaction is our priority, and we will gladly assist with returns or refunds under the following conditions:
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Eligibility for Returns:
- Damaged Products: If your item arrives damaged, please contact us within 7 days of delivery with photos or videos as proof. We’ll arrange for a full refund or a replacement at no cost to you.
- Incorrect or Missing Items: If you receive an incorrect product or your order is incomplete, notify us within 7 days of delivery to resolve the issue promptly.
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Non-Returnable Items:
- We cannot accept returns for items that are not damaged or incorrectly shipped.
- Clearance or final sale items are not eligible for returns.
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Timeframe for Return Requests:
- All return or refund requests must be initiated within 7 days of receiving your order.
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Return Process:
- Once approved, we’ll guide you through the return process, including providing you with a return address. Please note that customers are responsible for return shipping costs unless the issue is due to our error.
Refunds
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Refund Approval:
- Refunds are issued once the returned product is received and inspected, or upon verification of damage or incorrect shipment.
- For minor damages, partial refunds may be offered.
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Processing Time:
- Refunds are processed within 5-10 business days and will be credited to your original payment method.
How to Reach Us
Our team is here to help with any questions or concerns. Please contact us using this contact form.
Additional Notes
- We recommend double-checking your shipping address at checkout to avoid delays.
- Returns are subject to review, and all decisions are made with your satisfaction in mind.
Thank you for choosing ChériCute! We’re here to make your experience exceptional.